Privacy Policy

Audium Hearing Aid Clinic respects your privacy and aims to handle your personal information carefully. This Privacy Policy explains how we collect, use, share and protect information when you visit https://audium.hearingaidbhubaneswar.com or contact us for hearing care services. It applies from September 5, 2026.

Information We Collect

We may collect information that you provide when you submit an enquiry, request an appointment, contact the clinic or use our website. This may include your name, phone number, email address, location, appointment details and messages. If you seek hearing assessment or treatment, you may also provide health information, which may be treated as sensitive personal information under applicable law.

Information Collected Automatically

Our website may collect limited technical information, such as your IP address, browser type, device details, pages visited and approximate location. We may use cookies or similar tools to support website operation, understand visitor use and improve our pages. You can manage cookies through your browser settings, although some website features may not work as intended if you block them.

How We Use Information?

We use information to respond to enquiries, arrange appointments, provide hearing care services and communicate about your requests. We may also use it to maintain records, improve our website, prevent misuse and meet legal or professional duties. We will seek consent where applicable, especially before collecting or using health information beyond what is needed for your care.

Sharing and Disclosure

Audium Hearing Aid Clinic does not sell your personal information. We may share relevant information with service providers who support our website, communications, appointment systems or clinic operations, subject to suitable confidentiality and security measures. We may also disclose information where required by law, court order, lawful authority, professional duty or to protect the rights, safety and property of Audium Hearing Aid Clinic, our patients or others.

Health Information

Health information may include details about hearing, medical history, test results, treatment needs and hearing devices. We limit access to people who need the information for care, administration or lawful business purposes. Please avoid sending unnecessary medical details through ordinary email or website forms unless we ask for them.

Data Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, email service or electronic storage system can be guaranteed to be completely secure. If a data incident affects your information, we will take steps required by applicable law and professional guidance.

Data Retention

We keep personal information only for as long as needed for the purposes described in this Policy, patient care, record keeping, dispute handling, legal duties and legitimate business needs. The retention period may vary according to the type and sensitivity of the information. When information is no longer needed, we will delete it, anonymise it or securely dispose of it where reasonably practicable.

Your Rights and Choices

Subject to applicable law, you may ask us to confirm whether we hold your personal information, provide access to it, correct inaccurate details or explain how we use it. You may also ask us to withdraw consent, restrict certain processing or delete information where the law allows, although this may affect our ability to provide some services or meet record-keeping duties. You can make a request by emailing audiumclinic@gmail.com, and we may need to verify your identity before acting.

Marketing Communications

We may contact you about appointments, enquiries, clinic services or relevant updates where permitted by law. You can ask us to stop promotional messages at any time by contacting audiumclinic@gmail.com. Service messages linked to an appointment, enquiry or legal duty may still be sent when necessary.

Children's Privacy

Our services may be used for children with the involvement of a parent or lawful guardian. We do not knowingly collect a child's personal information for unrelated purposes without appropriate consent. A parent or lawful guardian may contact us at audiumclinic@gmail.com to ask about a child's information or request correction or deletion where applicable.

Third-Party Websites and Services

Our website may contain links to third-party websites, maps, social media pages or other services. Their privacy practices are controlled by their own policies, not this Privacy Policy. Please review those policies before providing personal information through an external service.

Applicable Law and Complaints

This Policy is intended to operate under the laws applicable in India and the jurisdiction of Bhubaneswar, Odisha, India. Rights and duties may also depend on the Digital Personal Data Protection Act, 2023, its rules when applicable, and other relevant laws. If you have a privacy concern, please contact us first so we can review and address it; you may also contact a competent authority where the law gives you that option.

Policy Changes

We may update this Privacy Policy when our practices, services or legal duties change. The revised version will be published on https://audium.hearingaidbhubaneswar.com with a new effective date where appropriate. We encourage you to review this page from time to time.

Contact Information

For privacy questions, access requests, corrections, consent withdrawals or complaints, contact Audium Hearing Aid Clinic at audiumclinic@gmail.com. You may also write to Santi Narayan Niwas, near Bhubaneswar, Odisha 751007. Our legal jurisdiction is Bhubaneswar, Odisha, India.

Privacy Policy Questions

How Can I Ask What Personal Information Audium Hearing Aid Clinic Holds About Me?

Does Audium Hearing Aid Clinic Share My Health Information?

Can I Withdraw My Consent or Request Deletion of My Information?

How Can I Complain About a Privacy Issue?